Frequently Asked Questions
Select a question to find the answer below
Are fees charged for paying with my debit card through a POS device from another bank?
After “swiping” and entering the PIN, the device indicated that the transaction was declined but the amount has been deducted from my account.
The bank rejected my complaint. What should I do now, as I did make the payment through another POS device or with cash?
Are fees charged for transactions at an ATM from another bank?
Are fees charged for checking my balance through the ATM of another bank?
My debit card is retained by the ATM of another bank, what steps should I take to retrieve my debit card?
I did not receive money from the ATM, but the amount is deducted from my account.
I received money from the ATM but the amount is not deducted from my account?